MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 5 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. Terms & Conditions.

A few items can’t be returned, including:

Clearance items (unless damaged or defective)

Gift cards

Personalized items

Items marked “Non-Returnable” on the sale page

Items purchased as part of a package at a discount, eg “5 for $ 25” (unless the entire package is returned)

Items you have already received

CONTACT US
Go to your order history and select the item. Discuss the issue with us and see possible solutions.

APPLY FOR REFUND
After you contact and state the problem about the defective product. We will review and decide whether it follows our policy or not. If it fully complies, we will accept your refund.

GET MONEY BACK IN 15 DAYS
We will return your money in 15 days, however; if it’s not resolved, you can contact BibiFoot from the order detail page to escalate your dispute.

RETURN
Case 1: if the error is caused by the manufacturer (Wrong goods, wrong color, Wrong size ….). You can return the item within 5 days (from the date of successful delivery). The product and packaging must be intact, undamaged and unwashed.
Case 2: If the error is caused by you choosing the wrong size, by sensory or personal reasons. Products are still returned after 5 days (from the date of successful delivery) but you will be the one who pays the shipping fee and the refund will be deducted 10% of the product value
Case 3: Not support to return the product after 5 days (from the date of successful delivery)

EASY
• You could return items locally and easily: Get the return code or the return label, Go to the designated logistics company’s service point to complete the return and wait for the local warehouse to receive your returned parcel.

FAST
• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

Conditions to submit a refund request

• The item must fall into one of the following categories: Picture

• The products have not been used.

• The item is in perfect condition and in its original packaging.

LOCAL RETURN
You can have an additional 5 days (from the due date of receipt) to decide whether to keep or return the item according to BibiFoot’s policy.

RETURN SHIPMENT FEE
1.We will bear the return shipping fee, the situation is as follows:

Our product is damaged or stains.
We sent you the wrong design or size.

Buyer will bear the return shipping cost, the situation is as follows:
The buyer chose the wrong size and placed the wrong order.
The buyer no longer wants it after receiving it for personal reasons.
When your appliance arrives, please take the following steps:

1) Check the box for damage.

2) Make sure that the product name and model number match your order confirmation.

3) Remove the packaging and inspect the clothes.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your clothes are washed, it can’t be returned.

HOW LONG WILL IT TAKE TO GET MY REFUND?

1.The refund will be issued within 10 business days upon the receipt by our warehouse and verified the conditions of the items.

  1. It normally takes one business day for the refund to appear on your BibiFoot wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.

STATUTORY RIGHTS

The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as a buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 15-day right to return (please note that in case of a return, the buyer must bear the cost of returning the products to return.

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